The relentless march to digital means much more than simply layering new technologies over the existing organization. It means a fundamental rethink of how processes are organized, and how customers are served.

However, many insurers run into an organizational roadblock pretty quickly as they attempt to move forward. Those working on back-end technologies are not communicating very well with those developing customer-facing applications. In other words, those associated with two well-intentioned initiatives formed to make organizations more responsive – Agile teams and user experience (UX) – don’t mesh as they should.

Register or login for access to this item and much more

All Digital Insurance content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access