Any insurer seeking to service-orient its technology systems won't get too far if there's little or no value being delivered to the business. The best way to ensure that SOA meets business needs is to have solid governance in place.

Leo Shuster, director, IT architecture at Nationwide Insurance, is well aware of this requirement, as he explained in a recent podcast interview for the upcoming International SOA & Cloud Symposium. “Without SOA governance any SOA program will fail,” he points out.

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