There’s a constant dream that has been around for a number of years now, and that is the idea of “frictionless” IT. It’s a word that gests used a lot by vendors, along with “seamless.” But if everything were so frictionless and seamless as promised, we would be in cyber-heaven, wouldn’t we?

Intel floated the concept of “frictionless commerce” back in the 1990s, and in the heyday of service oriented architecture projects, the goal was to achieve a large measure of frictionlessness with the ability to match services with existing business needs.

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