What lessons can insurance technology and business executives cull from the troubled rollout of the Obamacare website? More importantly, why didn’t the federal government and their IT vendor pay attention to the many painful lessons already learned by others?
Implementing large-scale systems that provide rich functionality, support thousands of concurrent users and handle high-transaction volumes is exponentially more difficult to implement than smaller-scale systems. Furthermore, the risks are much higher if that system is the way your customers will interact with you, especially when it is a matter that is both personally and economically significant.
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