Many insurance carriers are in an interesting position these days. They have aging solutions running on outdated platforms managed by a workforce nearing retirement. Many carriers, including some of the largest in the country, have solutions built and delivered decades ago by the very people that are still supporting them. These systems have been tactically enhanced over the years to attempt to deliver on the needs of the business community. Newer business requirements, such as an elegant user interface or Web enablement, require surround strategies to emulate the capabilities of modern systems.
Often the policy enterprise is a collection of poorly interfaced systems. Many of these current systems were built and delivered to support a regional business for a few lines. As the carriers grew, the scope of the system was gradually expanded for new states and new lines with other systems brought into the fold from acquisitions. Now, the regional carriers that grew to become national carriers have a different challenge encompassing a broader book of business than when they implemented their last policy processing system. Replacing a multijurisdictional, personal lines, commercial lines, and workers’ compensation line solution is a much larger mission than a rollout of personal lines in a few states,.
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