In my last blog, we started looking at the future and what's changing our industry today as well as what's coming in the near and far future. This included customer service DIY, mobile technology, data and analytics, collaborative capabilities and architecture agility. 

These topics were brought up by a group of industry leaders at Innovation Group's Customer Advisory Board meeting where they identified the top trends impacting the insurance today and tomorrow. Their thoughts along with Innovation Group’s as well as technology and insurance research and editorials, paint a picture of a dynamic future full of possibilities for those that are future-ready and open to the possibilities.

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