North American insurers have been immersed in big software programs over the past few years. Many P&C insurers have new or upgraded policy admin and claims systems now in place, and last year were getting ready to move onto underwriting and billing, if Forrester client inquiries are any indication.

Meanwhile, the Tier 1 life insurers came to life in December, with huge and sudden interest in life underwriting and new business processing applications. In many respects, thanks to these big company-disrupting (and largely industry-wide) core app projects, the software industry was able to keep its chin above water during the Great Recession. With economic recovery moving from glimmer to a bit brighter glow, how will the beginning upswing get translated into new software investments?

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