What shall we say about this year that is about to expire?

When it comes to technology in the insurance space, the rule of thumb has always been to stay far behind the bleeding-edge wave and proceed with great caution, based on the success or damage observed. I suppose we can take some comfort in the thought that in 2010, the rule has been obeyed in spades. Why is that comforting? Because, as we all know, the insurance industry loses its lunch over the idea of taking a risk, and while that may frustrate propeller-heads like me, it is what has kept the industry from plunging to the depths when events like the dot-com bust hit.

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