After a loss, some consumers who buy their policies online soon learn a hard lesson about the need and value of having an agent who is partnered with a top-notch carrier.

Adding Value. That is the major buzzword in our industry these days. The recent McKinsey report, which falsely predicts the demise of agents in insurance would lead you to incorrectly believe that agents no longer add value nor provide “consistent” service. However, adding value is what agents and carriers do every day, and we know that consumers don’t want to be treated like they are “just a number” with the clinical definition of service.

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