I had the pleasure of leading a group of agents on face-to-face visits with regional and national carriers along the east coast. The discussions were enlightening, enjoyable, and challenging. Agents and carriers have come a long way together, but still have far to go. Our journey is titled “Partnering for Efficient Workflows” and is led by agents who use one of the major agency management systems to run their agencies.

The good news: Our industry has turned the tide, and we are well on our way to conducting business together in a very efficient and automated way through the use of real-time and download interfaces that have been created based on ACORD standards. Finally, we are all on the same page in recognizing that we can differentiate our service and products in many ways, but our data can be standardized and sent among the partner systems and is able to be sent and consumed in our respective systems without the need for re-keying the data. SEMCI (Single Entry Multi Company Interface) is alive and well.

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