Slideshow 10 ways AI will change business in the next five years

Published
  • June 11 2018, 5:39am EDT
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Predictions for artificial intelligence

In its new report on data and artificial intelligence trends, Gartner explains that “our 2018 predictions for AI are cued to the way it is diffusing. First, recent AI technology breakthroughs, coupled with APIs and cloud architectures, make still-nascent AI capabilities and services more widely available. Second, the success of vendors in applying AI technologies and conversational interfaces in smartphones and smart home virtual assistants creates higher end-user expectations for these capabilities.” Here’s what to expect.

Rise of AI assistants

“By 2020, 20 percent of citizens in developed nations will use AI assistants to help them with an array of everyday, operational tasks,” Gartner predicts.

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Virtual support agents

“By 2022, 40 percent of customer-facing employees and government workers will consult daily an AI virtual support agent for decision or process support,” Gartner predicts.

Internal and external AI sourcing

“By 2020, 85 percent of CIOs will be piloting AI programs through a combination of buy, build and outsource efforts,” Gartner predicts.

Transparency trumps all

“By 2022, enterprise AI projects with built-in transparency will be 100 percent more likely to get funding from CIOs,” Gartner predicts.

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Fake content reigns

“Through 2020, AI-driven creation of ‘counterfeit reality,’ or fake content, will outpace AI's ability to detect it, fomenting digital distrust,” Gartner predicts.

Lies and damn lies

“By 2022, most people in mature economies will consume more false information than true information,” Gartner predicts.

Predictions for AI and the future of work

Gartner believes that 2018 will mark the beginning of a “democratization of AI, extending its impacts across a much broader swath of companies and governments than previously.” The research firm believes AI will have a profound impact on how we will work — “some jobs will become obsolete, while others will be created, and most will change. IT leaders must orchestrate changes in their enterprise's workforce as seriously as they seek to reap the business value of AI.”

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Job creator not destroyer

“In 2020, AI becomes a positive net job motivator, creating 2.3 million jobs while only eliminating 1.8 million jobs,” Gartner predicts.

Revenue generator

“In 2021, AI augmentation will generate $2.9 trillion in business value and recover 6.2 billion hours of worker productivity,” Gartner predicts.

Helping humans on the job

“By 2022, one in five workers engaged in mostly nonroutine tasks will rely on AI to do their jobs,” Gartner predicts.

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Sales professionals seem safe<br/>

“Through 2022, multichannel retailer efforts to replace sales associates through AI will prove unsuccessful, although cashier and operational jobs will be disrupted,” Gartner predicts.