After examining the events of the past year, a new report from Aite Group synthesized what it believes to be the top trends for 2014 for life, annuities and health segments of the U.S. insurance industry. All of these trends, Aite Group says, will help the industry to become more customer-centric.
1. Payers Crank Up Private Exchanges' Retail Focus
Challenges with the ACA website rollout have made it clear that health insurers need to invest significantly to be as successful as consumer brands with new private healthcare exchanges.