Slideshow Customer Satisfaction Rankings: Top 5 Auto Insurers by Region

Published
  • June 24 2013, 12:47pm EDT
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J.D. Power and Associates' 2013 U.S. Auto Insurance Study included a regional breakdown ranking individual insurers by customer satisfaction scores. There were 11 regions overall — four state-specific. The following outlines the five highest customer satisfaction scores received by individual insurers in a given region. USAA and New Jersey Manufacturers Insurance Company are listed where applicable, however, they were not included in the rankings because of the "closed natures of their respective memberships," according to J.D. Power. For more coverage of the study, click here to read the full news story.

California Region

1. Wawanesa (820) 2. State Farm (812) 3. The Hartford (811) 4. Automobile Club of Southern California (802) 5. GEICO (801) *USAA (912) Photo of Hollywood Boulevard in California

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Central Region

1. State Farm (833) 2. Auto-Owners Insurance (821) 3. Shelter (817) 4. American Family (812) 5. The Hartford (809) *USAA (895) Photo of Chicago's grid at dusk

Florida Region

1. MetLife (808) 2. The Hartford (802) 3. State Farm (800) 4. Auto-Owners Insurance (796) 5. Allstate (790) *USAA (881) Photo of Ocean Drive in Miami

Mid-Atlantic Region

1. State Farm (836) 2. Erie Insurance (826) 3. GEICO (811) 4. The Hartford (811) 5. Allstate (799) *USAA (896) *NJM Insurance Co. (865) Photo of Philadelphia

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New England Region

1. Amica Mutual (850) 2. GEICO (794) 3. State Farm (794) 4. The Hartford (793) 5. Nationwide (787) *USAA (898) Photo of Boston at dusk

New York Region

1. New York Central Mutual (814) 2. State Farm (807) 3. Travelers (783) 4. Liberty Mutual (779) 5. The Hartford (778) *USAA (893)Photo of cabs lined up in Manhattan

North Central Region

1. Auto-Owners Insurance (833) 2. State Farm (824) 3. Erie Insurance (823) 4. Michigan Farm Bureau (809) 5. The Hartford (803) *USAA (900) Photo of Idaho's capitol building in Boise

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Northwest Region

1. PEMCO Insurance (834) 2. The Hartford (820) 3. Mutual of Emunclaw (813) 4. State Farm (805) 5. American Family (795) *USAA (885)Photo of the Narrows Bridge in Washington

Southeast Region

1. Tennessee Farm Bureau (850) 2. State Farm (822) 3. North Carolina Farm Bureau (821) 4. Auto-Owners Insurance (819) 5. Alfa Insurance (811) *USAA (901)Photo of Birmingham, Ala.

Southwest Region

1. State Farm (824) 2. The Hartford (821) 3. GEICO (809) 4. American Family (807) 5. Liberty Mutual (805) *USAA (905)

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Texas Region

1. Texas Farm Bureau (862) 2. GEICO (815) 3. State Farm (810) 4. Allstate (807) 5. Liberty Mutual (806) *USAA (908)