The claims kiosk was intended to offer customers a machine to pay their insurance bill, service their policy, make changes, file a claim or play a game while getting their cars fixed at a Progressive service center."We learned a lot about what we cant do, McElroy says, adding that due to security reasons, an outside computer wouldnt be allowed to connect to the corporate network with a non-employee operator. By knowing what I cant do, Im closer to figuring out what I can do, he says. photo: Chris McMahon