Customer experience

Insurers continue digital transformation for operational excellence across the value chain.

State Farm, Allstate and Geico are top performers in digital experience, according to new research from Corporate Insight.

To close the coverage gap, boost growth, and improve the customer experience, it will be crucial for life and annuity insurers to increase their use of AI and modernize processes.

Erin Slater, head of financial services strategy with Quad, shares how firms can find the balance between innovation and privacy.

By embracing gamification insurers and benefits providers can transform how employees engage with their benefits.

Insurers are turning to new technologies and services to make cyber resilience part of their cyber insurance program.

The benefits of adopting a commercial lines quoting solution to simplify the quoting process.

A Nationwide survey suggests independent insurance agents are embracing artificial intelligence to enhance customer experience.

Practical strategies for insurers to overcome the challenges of legacy systems and infrastructures.

What can carriers do to improve their policyholders' FNOL experience?