Customer service

Digital transformation is streamlining operations and enhancing customer experiences.

Behavioral economics is gaining traction in insurance underwriting.

A look at insurer innovations and strategies

It's a critical time for insurers to assess technology investments and infrastructure

Keynova Group released the Q2 2025 Online Insurance Scorecard evaluating the digital offerings from the top 12 insurance carriers in the U.S.

Contingency plans should address protecting documents, establishing communications and ensuring the security of physical office locations.

Here are five questions for agents considering this transition.

Nationwide's Sarah Jacobs shares how technology is changing the risk profiles for homeowners.

AI is reshaping key aspects of property restoration, from initial assessment to project management, documentation and even customer communication.

As customer expectations change, insurers must take a proactive approach while being responsive to their needs and AI can help.

Pet insurance needs to do more than reimburse. It must actively support pet owners in predicting problems and delivering real-time value.

Insurers that invest in modernizing how funds are held, moved, and monitored will be the best positioned.

The top areas where AI chatbots are reshaping the insurance customer experience.

Hi Marley has a mission to empower the insurance industry to communicate simply and build trust.

Policyholders and claimants expect the payment process to be an easy and transparent aspect of the claim process.

Life insurance companies concerned about digital customer experience, according to research from Equisoft in collaboration with the Life Insurers Council

Insurance carriers can increase success by strengthening partnerships with agencies.

Embedded insurance leverages data and tech to offer coverage seamlessly online, meeting customers when and where they need it.

Insurance needs to move from value chains to ecosystems capable of maximizing value for a customer.

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.