Data and information management

Bring up the topic of Windows Vista in a crowded room of IT experts, and you're sure to get a variety of reactions and comments. People aren't shy about sharing their perceptions-positive or negative-about the new operating system from Redmond, Wash.-based Microsoft Corp. Just search the term on the Internet, and you could be reading for weeks.After years of talk about Vista, Microsoft released the system to businesses on Nov. 30, 2006.

It took two centuries to fill the U.S. Library of Congress in Washington, D.C., with more than 29 million books and periodicals, 2.7 million recordings, 12 million photographs, 4.8 million maps and 57 million manuscripts.Today, it takes about 15 minutes for the world to churn out an equivalent amount of new digital information. It does so about 100 times every day, for a grand total of five exabytes annually.

DIRECT MARKETING TOOL ENHANCEDMelissa Data announced the addition of multi-platform capabilities to the Canadian Address Object, a complementary product to the Rancho Santa Margarita, Calif. company's Data Quality Suite, a direct-marketing tool that verifies and corrects address, phone and contact data.

With so much business conducted via the Internet, executives at Winged Keel Group Inc. decided the staff had to save each-and-every e-mail message, simply to keep the boutique life insurance and long-term disability firm on the right track."We are a technologically advanced company, so a lot of our business was being conducted via e-mail," says Pramod Navani, managing director of operations at the New York-based insurer. "A few years ago, our company instituted a rule that no one was allowed to delete e-mails."

STRATEGIC GOALS GUIDE IT SPENDINGSenior insurance IT executives are making strategic investments, but budgets and staff size are generally flat or growing only modestly.

European and Asian life insurers are outpacing their North American counterparts at streamlining and centralizing policy administration systems-the core systems that support and deliver insurance products for their customers, according to a global survey of more than 100 insurance technology professionals commissioned by Bermuda-based Accenture.Globally, respondents that have consolidated their policy administration systems on average reported a 19% reduction in operating costs, a 25% reduction in IT costs and a 35% increase in the speed at which they introduce products.

INSURER AUTOMATES INTERNAL CONTROLSPhysicians Mutual, based in Omaha, Neb., selected OpenPages FCM for its financial controls management initiatives. OpenPages FCM is an enterprise financial controls management solution designed to reduce time and resource costs associated with ongoing financial reporting regulations. It is expected to reduce Physician Mutual's time and costs associated with efforts to comply with changes to National Association of Insurance Companies financial reporting regulations. "OpenPages allows us to automate our ongoing assessment and monitoring of internal controls and ensure that compliance initiatives align with our business strategy," says Barbara Bergmeier, senior vice president of internal audit, Physicians Mutual.

Unwilling to deal with the tribulations of converting to new IT hardware, many insurance companies cling to legacy systems despite inconvenience, high costs, inflexibility and a decided lack of nimbleness.And the consequences of relying upon past-its-prime hardware and operating systems don't end there, according to Chad Hersh, a senior analyst for the Boston-based research and consulting firm Celent LLC and author of the report "Legacy and Mainframe Migration: An Insurance Imperative."

A policy administration system (PAS) used to perform limited activities: rate, issue and maintain property/casualty policies in volume. Working almost in isolation, it was attended solely by the hierarchy of underwriters and policy processors. No one else could touch it; any attempt to mess with such a core system was deemed too risky. Mainframe and client-server applications also limited functionality and ease of use.Web-based systems changed everything, resulting in more demand from captive and independent agents and managing general agencies for access to quoting, rating and even issuance. Claims adjusters and third-party administrators also wanted more access to policy data.

Cambridge, Mass. - In the 1980s, with a few exceptions, CEOs perceived information technology/business technology (IT/BT) as an important underpinning of company operations, but not as a critical strategic tool, according to George Colony, chairman of the Board and CEO at Cambridge, Mass.-based Forrester Research Inc.

Chicago - Blue Cross and Blue Shield (BCBS) of Illinois announced that it plans to expand its e-prescribing initiative throughout Illinois. This follows on a plan BCBS announced in January in which the Anthem BCBS group would expand the effort in Ohio.

Kansas City, Mo. - The National Association of Insurance Commissioners (NAIC) Property and Casualty Insurance (C) Committee's Catastrophe Insurance Working Group will evaluate modeling for multi-state funding of catastrophes such as hurricanes or earthquakes, reports NAIC. The agreement came out of a meeting to discuss catastrophe preparedness and the potential development of a multi-state catastrophe fund.

New York - A group of companies from around the world, including Swiss Re, Allianz, ING, Marsh & McLennan Companies and Munich Re, endorsed a statement for affecting climate change at the levels of policy and industry, particularly in regard to creating sustainable energy systems necessary for achieving economic growth.

New York - Look for accelerated growth this year of the outsourcing trends that predominated in 2006: Expansion of business process outsourcing (BPO), the maturing of the offshore market and more multi-sourcing at the expense of single, one-off “mega-deals.”

New York - As the oversight role of the corporate board in enterprise risk management (ERM) expands, companies feel the need to fill a knowledge gap on effective risk governance practices, according to a major new study released today by The Conference Board Inc."The concept of correlating risk management and strategy in an enterprisewide structure first appeared in the midst of merger frenzy in the late 1980s," says Matteo Tonello, who focuses on corporate governance at The Conference Board, New York, and is the author of the study. "At the time, many executives and strategists acknowledged that the enormous amount of risk undertaken through a series of corporate combinations was often not justified by a sound analysis of long-term prospects. In the 1990s, the debate continued and increasingly drew the attention of the business community, only to be obfuscated by the more exclusive focus on financial risks resulting from the scandals of the Enron era. A few years into the implementation of the Sarbanes-Oxley Act of 2002, corporations are now ready to leverage their experience with mandatory internal control procedures to establish a more comprehensive ERM infrastructure."

San Diego - New York, California, Nevada and Arizona have the highest rates of identity fraud, according to research from San Diego-based ID Analytics Inc. The analytical research—based on actual and attempted frauds rather than consumer victim reports—also shows that the highest metropolitan area rates of identity fraud are in New York, while the states with the lowest rates of identity fraud are Wyoming, Vermont and Montana.

Oakbrook Terrace, Ill. – Buyers of managed information technology (IT) services will focus on security, storage and disaster recovery services in 2007, according to research commissioned by Oakbrook Terrace, Ill.-based Computing Technology Industry Association Inc. (CompTIA) and conducted by Rochester, N.Y.-based Harris Interactive Inc.

Washington - "The considerable size and cost of catastrophes present unique challenges to participants in the insurance market. Namely, it makes management of potential liability by any single insurance company nearly impossible. In some cases, even the assets of the entire insurance industry are inadequate to reduce potential liability to commercially acceptable level." This statement comes from "An Analysis of Catastrophic Risk Insurance Proposals," a report published by The Council of Insurance Agents & Brokers, produced by Georgetown Economic Services LLC and financed by the Foundation for Agency Management Excellence (FAME)—all based in Washington. The report analyzes the various legislative proposals have been advanced to deal with the problem of insuring catastrophic risk, from natural disasters to acts of terrorism.

Dublin, Ireland - Business process outsourcing (BPO) in India is growing within the insurance industry, driven by increasing comfort with BPO vendors and the need to reduce costs, reports Research and Markets, a Dublin research firm. Though the adoption of BPO for core insurance services is progressing slowly, the market has grown to almost U.S.$3 billion by 2006, says a new Research and Markets report.

Newark, Calif. – In light of recent dire news about global warming, Risk Management Solutions (RMS) has hired a climate scientist, will pursue initiatives to enhance catastrophe modeling, and will undertake focused case studies to assess the economic implications of climate change for communities and for business. The Newark, Calif. provider of products and services for the management of catastrophe risk announced the first of such initiatives: the appointment of Dr. Celine Herweijer to the position of Principal Scientist, Future Climate. The newly designated role reflects a commitment by the company to explore the evaluation of future climate risk for today's economic, business, and political decisions, says the company. Herweijer is a climate scientist, recognized for her work on modeling drought and the impact of oceans on climate. In her new role, Herweijer will lead RMS work around the wide-ranging implications of future climate risk. Based on accumulating evidence, there is a resounding consensus among scientists that the Earth's climate is changing in response to increases in greenhouse gas emissions from human activities. The global warming trend has accelerated since the 1970s, and 11 of the last 12 years have ranked in the top twelve warmest years since 1850. A warming climate leads to changes in the nature and occurrence of extremes - tropical and temperate windstorms, droughts, heatwaves, and wildfires, as well as floods of all kinds - and for some regions and perils, RMS expects increases in the severity and/or frequency of catastrophic events. RMS climate modelers are already investigating where and how such impacts should be incorporated in catastrophe models that assess current risk, and how to model changes in risk into the future. "For many regions and perils, hazard of the past is different from the hazard of today, which is in turn different from the hazard of the future," said Dr. Robert Muir-Wood, chief research officer at RMS. "Society is still coming to terms with the profound implications of this - in addition to concerns for the safety and welfare of residents of vulnerable communities, future risk and future value is already beginning to impact today's economic and political decisions, from investment in a ski resort, to development in a canal estate in the Caribbean." The examination of future climate risk is an important development that will help us to meet the needs of business and society, said Herweijer. "We have reached the stage where the economics of the consequences of climate change is going to become a principal motivation for taking action." Source: RMS