Digital Transformation

If insurance companies are to catch up with today’s more mobile and tech-savvy customers and not lose market share to the so-called “insurechs,” they need to digitize - and fast.

It is an exciting time for IT. But also an exceptionally unsettled one, as rapid evolution is the norm and change that will shape a business's destiny is coming from all directions.

A new report shows that enterprises need to change their mindsets to achieve sophisticated levels of digital maturity.

Business and IT professionals think the CDO role is becoming ever more relevant, demonstrating a clear mandate for the CDO to accomplish his or her digital objectives.

Decision makers highlight the ability to interact and collaborate across departments as the most valuable capability to help organizations successfully execute internal digital initiatives.

It’s critical to help ensure that business strategy and objectives are aligned with the downstream modernization initiative and that both business and IT stakeholders are involved early in the process.

Most business leaders think digitization can help address growing customer expectations for rapid and personalized engagement, and are beginning this process by refining business operations.

As digitalization accelerates and encompasses an ever-wider share of the insurance value chain, an improvement on the front end alone is not enough.

There’s a scramble going on to match business operations to new and emerging cultural and social expectations. For insurers, meeting these new expectations is about nothing less than the future of the insurance industry.

The insurance provider is building a more modern and contemporary platform that is easy to use, seamless and allows it to create personalized experiences for the customer, says Ashley Pettit.

We went to Asia to ask some leading investors, financiers and technology executives for their take on what the global herd doesn’t fully appreciate—yet.

Recognizing and knowing where to find the most common pain points in advance allows the organization to allocate the additional time or resources needed to prevent the whole project from stalling.

The CIO must be the culture change agent to enhance digital dexterity as a competency that applies to individuals, teams and the organization as a whole, says Gartner.

In his new book, author Thomas M. Siebel stresses that organizations that can truly harness the power of data by leveraging the cloud, AI, and IoT will master the new digital land.

Digital transformations are fully underway at many companies, but organizations still have work to do to optimize their digital operations, according to new study.

Technology infrastructure and carrier cultures need to be adapted to fully realize digital's promise.

Old fears like channel conflict don't have to apply because the audiences for digital and traditional outreach differ.

With no international alignment on how to regulate the digital environment, organizations are managing an increasingly complicated set of conflicting rules in key markets.

Forrester Research has released a new guide on the future of work, which provides a pragmatic view of what it means to leaders, employees, customers and companies. Analyst Craig Le Clair discusses the impacts.

EY's Ed Majkowski discusses how the insurance industry is responding to more desires for immediacy among policyholders.