Claims

Insurers should enhance the capabilities and broaden the roles of claims professionals to reap the benefits of advanced tools while maintaining personal engagement at moments that matter.

What’s driving your digital claims transformation program: COVID? Competition? Or cost? Whatever the answer, we could be in danger of leaving the customer out of the equation in the rush to digitize and automate insurance processes. It could be time to take a more user-centric approach, reimagine the customer journey and find out what customers actually want.

Insured losses from the storm, the second-most intense hurricane to hit the state of Louisiana, will probably range between $28 million and $30 million, the reinsurer said in a statement Tuesday. It estimated its own cost from claims related to the storm at about $750 million.

Sempra’s Southern California Gas Co. utility said it reached a $1.8 billion settlement for individual claims for the 2015 leak at the Aliso Canyon storage facility near Los Angeles, according to a statement Monday. The company reached separate agreements to settle property and business claims for about $40 million.

In other news: Amerisure implements One Inc ClaimsPay tech; California drivers report distracted driving is getting worse; HSB adds social media income to home cyber protection.

“Spot,” created by Boston Dynamics, known for its viral robot videos, and customized for Farmers, a P&C insurer, is the first collaboration of its kind.

The pandemic has served as a catalyst for putting digital transformation across insurance on the fast track, and claims is one of the focus areas that is primed for implementing digital capabilities. As more claims information is captured and managed digitally, new opportunities to leverage artificial intelligent technologies arise. This leads to a vision of full automation, high levels of straight-through processing, and (logically) a diminishing role for claims professionals.

Forrester research finds that even the most tech-savvy claimants want the reassurance of a human voice handling their claim.

Touchless digital insurance has become a base requirement for business as people demand touchless transactions.

Insurers’ use of photos and videos for estimation increased during 2020.

Tom Wilson spoke after the insurer posted fourth-quarter adjusted earnings.

Claims costs went up despite fewer miles driven, and other surprising results.

Tractable's computer-vision offering can appraise user-submitted photos for most claims, the companies say.

The 75,000 checks exchanged between the two carriers are now being processed on the blockchain.

An upgraded EyeSight X that uses autonomous technology debuted in August in the second generation of the Subaru Levorg.

Has insurance's 'noble purpose' ever been more relevant to society than now?

Photos can be used to drive claims decision-making and can also enable touchless claims handling.

The company combs through data to identify networks of bad actors who team up to cheat its insurance division.

The extraordinary events of 2020 have placed new demands on claims that have played an important role in accelerating the digital transformation in this area.

Claims leader for worker's comp has her group thinking about workers first.