Claims

2017's active hurricane season provided insurers with a wealth of information to help transform claims. The 2018 season's first big storm will show how far the industry has come and provide a path forward.

While early evacuations could boost business-interruption claims, they can also help button up properties ahead of the storm.

Every policyholder wants to talk to someone at a time of great stress, and tech can enable and improve those interactions rather than replacing them.

Most forecast models point to Florence’s eye hitting the southeast coast sometime on Sept. 14.

However, insurers are expected to be spared big losses with a majority of the damage likely to be uncovered.

West Bend, Merchants Insurance and Hiscox will implement the company's digital conversation platform.

Formed in February, the 21-member group pursues digital tech to gain competitive advantage.

Agreement covers claims and customer-interaction technologies developed by the pay-per-mile insurer.

Carriers are ahead of other industries in leveraging unmanned aerial vehicle technology for some very good reasons.

The distributed-ledger technology promises to streamline processes like claim management, pricing transparency and actuarial management.