Practice and client management

It’s tough enough to grapple with sexual harassment in the workplace. It’s more complex when clients are involved.

There’s no shortage of tech solutions coming to market in the insurtech era, but it all comes back to customer wants, panel says.

Led by chief digital transformation officer Todd Fancher, AmFam's innovation strategy will lean on small teams and focus on customer experience.

Voice assistants provide carriers with another digital channel for engaging their policyholder customers, but the platforms remain somewhat limited for now.

The new program, "Zara," was developed in partnership with Spixii, a graduate of the carrier-sponsored Startupbootcamp accelerator.

Fingerprint and face scanners are the most common types of biometric implementations used on corporate devices and services.

Carriers need to address the basics behind digital transformation in order to fully leverage new opportunities, says Accenture.

SMA sees significant spending and shifts in personal lines projects that are aimed at aligning insurers’ strategies to transformation and growth.

The new platform is powered by RightIndem, a SaaS cloud provider of FNOL reporting technology.

Four out of five carriers don't have a plan for collecting, analyzing or securing the flood of data from connected devices, according to LexisNexis survey.

The P&C carrier has found that IT infrastructure investments allow it to support new sources of data, like drones and smarthome devices.

Business-wide transformation begins with a thorough diagnostic of competitive strengths and challenges that enables leaders to prioritize where they want to start.

Carrier leaders are optimistic that they have figured out the best way to navigate digitally driven upheaval in the industry, says PwC survey.

Insurer joins AIG and Japanese carrier Dai-ichi Life as founding members of the consortium aimed at increasing Asia’s footprint in the global insurance market through emerging technologies.

Iván de la Sota begins his new role on April 1 following two-plus years leading the insurer's Iberian and Latin American division.

Life insurer announces 'collab 3.0 EMEA,' in search of new products tailored for improved customer engagement, sales and operations.

An unprecedented, industrywide survey of sexual harassment in the professional workplace reveals industries with the highest prevalence of unwanted sexual behavior, the differences between large and small companies, and blind spots that may be preventing corrections. Fortunately, the data also lights a path forward.

Human resources professionals are looking to fight bad behavior driven by upper management.

John Geyer, head of the life insurer's innovation office, sheds light on MetLife's work with insurtech startups, established tech companies and ways to create a creative culture within to reach the millennial market.

Carriers are going digital to cut operating costs and break into the younger consumer market, according to a new report from Celent.