Core systems Customer Experience Dos, Core Systems Don'ts and More Published June 9, 2014 8:39 AM | Updated May 19, 2015 6:45 PM 10:38 Facebook Twitter LinkedIn Email On day one at IASAs 2014 Educational Conference and Business Show, insurers discuss what they're doing to impress their customers, and X by 2s CIO Advocate Frank Petersmark identifies the biggest surprises during a core system project.