Digital Insurance 2021 Keynote Address: Why Insurance Must Reinvent Itself

The insurance sector faces a rapid rate of change. New standards for customer interaction in a post-pandemic world are being met with digital solutions that touch on all segments of the value chain, from distribution to claims to service. At the same time the industry faces talent challenges as specialists retire, the great resignation ensues and as there is a growing need for different skillsets from the past. This session will provide a glimpse into the top-of-mind issues for the industry from an executive of a leading insurance company.