In the insurance industry, customers have become a disruptive force. With so much emphasis on instant gratification, there is an abundance of choice and constant change. Customers are fast to abandon any processes when they face friction because comparison sites, ratings, and testimonials are all just a click away. So how do you innovate for the digital native?
Digital Insurance 2021 Opening Remarks & Keynote: New World = New Solutions
June 6, 2022 2:28 PM
37:45