A McKinsey study found that CX is a strong predictor and driver of financial and organizational outcomes. With AI comes the promise of faster resolution for low-touch CX interactions - but complex questions and the potential for customer confusion aren't going anywhere.
Watch this special Advances in Tech edition, and learn:
- How consumers view AI and human support
- Common ways insurance organizations use Guided CX at critical moments, and best practices
- How Glance Guided CX works via a live demo and how you can set your digital customer experience apart from the rest
DOWNLOAD THE e-BOOKDigital insurance depends on human interaction to drive loyalty
Learn how insurers are using guided CX.
