INN Newscast at IASA 2013 - Day 3

For the final day of the 2013 IASA Annual Education Conference and Business Show, CEB TowerGroup's Sam Stuckal explains how insurers are becoming more customer-centric, Ward Group Partner Jeff Rieder discusses what we can learn from the Technology Innovation Award finalists, and IASA 2014 President Beth Mercier talks about taking the helm.