A fundamental shift in consumer expectations is fueling the need for insurance companies to transform payment experiences not only for the benefit of the customer, but for the bottom line.
Industry thought leaders and Bernadette Autrey, Chief Financial Officer at American Farmers & Ranchers Mutual Insurance Company, discuss the current state of online payments and how your insurance company can meet the needs of the modern consumer in 2024. Learn:
- What are the top 3 payment trends for 2024?
- What do consumers say is the No. 1 roadblock to online payment systems?
- How do Gen Z customers prefer to communicate with carriers?
- What does a modern experience actually look like?
