1 in 5 consumers switched insurance providers last year over poor communications, and 44% cite incorrect information as their top reason. The problem isn't channel. It's content quality.
6 in 10 insurers have deployed AI in communications, but speed without governance amplifies compliance risk. In this session, Chris Cummings, Director of Product Management at Precisely, shows how EngageOne™ RapidCX, with governed AI agents covering content creation, readability scoring, PII masking, and compliance checks, can take teams from a 90-day change cycle to under 90 minutes, with every output reviewed and approved. We'll share real outcomes, including a top 100 P&C insurer that reduced 6,000 templates to 5 and achieved $5.3M in annual savings, and a practical framework for FNOL, claims, and renewal.