Insurance has always been built on a promise: to deliver when it matters most. But today, that promise is under pressure.
- Claims payments take 4x longer than customer expectations.
- 80% of customers with poor claims experiences leave or plan to leave.
- 55% of consumers will abandon a digital payment if it feels confusing or untrustworthy.
At the same time, AI is rapidly reshaping expectations for speed, personalization, and real-time service. But here's the reality: AI may transform workflows — but trust is still built (or broken) at payments.
Join InvoiceCloud, ValueMomentum, and Digital Insurance for a data-driven conversation on why payments have become the defining trust touchpoint in insurance — and what leading carriers are doing about it, before the competition does.
