Web Seminar

Predictions 2026: How AI and customer experience will shape the next era of insurance

Wednesday, March 18, 2026 2:00 p.m. ET / 11:00 a.m. PT 60 Minutes
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The insurance industry is heading into one of the most transformative periods in decades. As 2026 unfolds the sector faces rapid advances in AI, growing cyber threats, rising customer expectations and strategic technology bets that are reshaping competitiveness. New Insurance Predictions 2026 research from Digital Insurance reveals how insurers are prioritizing technology investment, rethinking customer experience and modernizing payments and claims to stay competitive in a high-risk environment.

In this exclusive Digital Insurance webinar, InvoiceCloud joins our editorial team to look ahead at the technologies, market dynamics and changing customer expectations that will reshape the insurance industry in 2026 and beyond.

Join us to explore:

  • Where the industry is headed – From AI to new cyber security tools.
  • New opportunities – Discover how customer expectations, faster claims processing and electronic disbursements will reshape the competitive landscape.
  • Biggest challenges – Learn about the biggest risks insurers expect in 2026 – and which pose the greatest threat to growth.
  • Actions steps for 2026 and beyond. Get strategic guidance on where insurers are investing, what they look for in tech partners and how they measure early success.

Save your seat and get the data insurers are using to plan for 2026. Register now!


Speakers
  • Molly Williams
    Senior Manager, Product Marketing
    InvoiceCloud
    (Speaker)
  • Angela Abbott
    Vice President, Alliances
    InvoiceCloud
    (Speaker)
  • Michael Moeser
    Senior Content Strategist
    National Mortgage News
    (Host)
  • Patricia Harman
    Editor-in-Chief
    Digital Insurance
    (Speaker)