The insurance industry is facing a "perfect storm": after years of double-digit rate increases, the market is softening, claim severity is rising, 400,000 experienced workers are retiring by 2030, and nearly half of all policyholders are ready to switch providers after just one poor claims experience. The traditional way of doing business is no longer sustainable.
How can carriers bridge the gap between legacy operations and the 24/7 digital service customers now demand? Join us as we rethink the insurance journey, moving past AI hype to explore how real-time intelligence can support your team before, during, and after every customer conversation.
We will cover topics, such as:
- Meeting the "Always-On" Expectation: How do you ensure no lead or claim is missed when customers expect assistance outside of standard business hours?
- Elevating the Human Element: In an era of automation, how can technology move to the background to let agents focus on judgment, empathy, and trust-building?
- Turning Dialogue into Strategy: What if every interaction—whether a call, chat, or meeting—could be instantly transformed into data to help refine products, recognize cross-sell opportunities and retain at-risk policyholders?
