Web Seminar

The voice of the policyholder: How conversation AI is driving retention and CX

Past event date: November 12, 2025 Available on-demand 60 Minutes
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Understanding and anticipating policyholder needs is more crucial than ever for insurers, and leveraging advanced technologies is essential for maintaining a strategic edge. In this discussion you will learn how a cutting-edge conversation intelligence platform can transform your insurance company's customer service, claims processes, and overall operational efficiency.

We'll discuss how this technology can:

  • Uncover actionable insights from policyholder interactions
  • Enhance real-time compliance and risk detection during claims discussions
  • Drive premium growth through AI-identified cross-selling opportunities
  • Improve operational efficiency, enhance agent performance, and reduce costs

Our expert panel will share real-world examples from leading insurance providers that have successfully implemented conversation intelligence, demonstrating measurable improvements in policyholder satisfaction, claims processing speed, and bottom-line results.

Don't miss this opportunity to glean actionable insights on harnessing the power of conversation intelligence in your organization. Register now!

Speakers
  • Chris Kontes
    Co-Founder
    Balto.ai
    (Speaker)
  • Matt Lehman
    Industry Principal for Financial Services
    RingCentral
    (Speaker)
  • Jim Ericson
    Market Research Analyst, Former Editorial Director, SourceMedia, Founder, Information Management Magazine
    (Moderator)