Global insurers are caught in a paradox: they have extensive operations and valuable first-party data trapped in siloed, outdated systems. Customer expectations now favor modern messaging apps, while regulatory demands for communication compliance are increasing. This complexity makes digital transformation a daunting challenge.
Learn how insurance leaders are redefining communication as a key strategy. They're leveraging data and AI—particularly Generative AI and agentic AI systems—to boost competitiveness, enhance customer engagement and streamline workflows.
By implementing intelligent, connected and customer-first communication strategies, insurers can realize significant benefits.
Key areas you'll explore:
- How to integrate new tools with existing, fragmented data infrastructures.
- Strategies for compliant communication on preferred customer channels.
- Leveraging first-party data for personalization, risk prediction and fraud identification.
- How AI can accelerate modernization without destabilizing legacy foundations.