Colleen Risk

Senior Analyst, Life Annuity and Health

Colleen Risk is a Senior Analyst in Celent’s Insurance practice. She is based in North America and focuses on life insurance business architecture, new business acquisition and underwriting, and large transformation program change management.Colleen has diverse consulting experience including building and managing a business process outsourcing operation for a top reinsurer, commercializing a black box underwriting algorithm, performing end-to-end technology assessments, evaluating software for vendor selection, integrating and designing straight-through new business acquisition processing, and modernizing legacy policy administration systems.

Artificial intelligence

AI represents more than just cost reduction for insurance

While the industry is concentrating on smaller plays right now, artificial intelligence has transformative implications for carriers and policyholders.

By Colleen Risk

January 30
Core systems

The 25-Year Journey of Automated Life Underwriting

It may be surprising that there was automated underwriting 25 years ago.

By Colleen Risk

October 4
Customer experience

How Can Insurers Provide Better Service To Their Female Clients?

Insurers should increase their understanding of and investment in this particular section of the market, including thoughtful client segmentation, marketing efforts, and application of technology.

By Colleen Risk

June 20
Customer experience

You've Got Mail -- But Not From Your Life Insurance Company

Life insurance is so far behind that it is not even in the e-delivery race.

By Colleen Risk

November 23
Voice Recognition Access Means One Less Password

Insurers often ask us about voice recognition IVR, and now we will now be able to point to a working model.

By Colleen Risk

September 11
Security risk

Three Sets of Questions for Insurance Tech Vendors

Having a set of vendor-specific questions and expectations can assist in selecting the best vendor for your company.

By Colleen Risk

July 9