Joe Crawford

Director of professional services

Joe Crawford is Director of Professional Services at Glassbox, where he helps banks and financial institutions unlock insights from customer engagement data. He brings over 20 years of experience in enterprise monitoring, digital analytics, and performance engineering from leadership roles at Citi, Morgan Stanley, and AT&T. Joe specializes in applying behavioral data and AI to improve digital experiences and reduce operational risk.

Customer experience

Insurers need to stop treating fraud and CX as separate problems

Insurers under pressure to improve digital experience while also reducing fraud.

By Joe Crawford

6h ago