Kristina Leach

director of banking, financial services and insurance, insights

Kristina Leach is a director of BFSI (banking, financial services and insurance) insights at Quantum Metric. As a go-to-market and industry lead, Kristina provides expertise that supports financial institutions ability to optimize the digital customer experience. Prior to joining Quantum Metric, Kristina earned her MBA at MIT Sloan School of Management and worked for Bain & Co, Fidelity Investments and MassMutual holding roles across various functions.

Digital Transformation

How to cut friction from the insurance customer experience

Five strategies that insurers can use to cut friction from the customer journey as they work towards digitally transforming their business.

By Kristina Leach

November 4