Laura Keller
Senior director, customer experienceLaura Keller is senior director of customer experiences for NTT DATA Services with more than 15 years of experience dedicated to customer experience and people-centered design, Keller is an advocate for designing intuitive and meaningful, end-to-end experiences with business impact in the financial services and insurance sector. Keller has presented at UxPA, IxDA, Service Design Network (SDN) Conferences and has written for UX Matters, Communication Arts and SDN’s Touchpoint Journal.
