Matthew Josefowicz

Specialty insurer CIO sees focus on data-related technologies in the near term.

The company is accelerating what it's been doing over the past four years to meet rapidly changing customer needs, says Ken Solon

Collaboration and digital transformation has had to adapt in the new world, says Amjed Al-Zoubi.

Nimish Mehta discusses the rapid transition required to keep the company going during the crisis.

Previous digital investments are paying off, says SVP Kara Hoogensen.

As transportation preferences evolve, the way insurers are connected with drivers will as well.

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

Legacy systems are not a Y2K problem – there’s no ticking time bomb.

It takes more than just technical know-how to steward an insurance company into the digital age.

Right now, most of the M&A activity in this space is taking place among the vertical insurance software providers themselves.

The lesson is not “the old ways are best.” The lesson is “new market dynamics mean new models.”

We’re not talking about C-3PO working in a call center. Robo-Advisors means improved analytics, better customer self-service.

Insurance CIOs need to be communicators and story tellers as well as effective managers.

Most of these advanced capabilities are being driven by a combination of five elements: analytics, data, digital channels, modern applications and innovative business practices.

The need to find alternative avenues for growth and for investment returns, combined with a fear of technology companies disrupting insurers’ business models, has led to renewed interest.

New research from Novarica highlights areas of concern and offers insights on insurers spending and budgeting decisions.

With so many U.S. households still uninsured, insurers are going have to try new things to re-position their product, focusing on consumer needs.

Deployment rates have grown in the year since Novarica’s last study on these topics.

Since last year, new skills and new thinking are more urgent than ever, even as budgets and technology needs remain static.

Since last year, new skills and new thinking are more urgent than ever, even as budgets and technology needs remain static.