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Whether dealing with the end consumer or agents, insurers must be prepared to meet diverse standards for digital interaction.
October 22 -
As analytics and mobility become higher priorities, a new challenge will emerge: how to find and retain the best talent.
June 21 -
While many aging, generally mainframe-based systems, remain capable of supporting basic policy processing and accounting functions, the costs associated with enhancing them are becoming increasingly problematic.
April 27 -
When bad or unexpected or unusual things happen, the computer gives up control and hands it back to the now woefully unprepared occupant.
March 30 -
Documentation on aging systems often is akin to tribal knowledge, and the potential for things to go bump in the night increases as these environments face generational transition.
March 20 -
Insurers should note that customers are more willing than ever to divulge personal information for the promise of a better deal, an enhanced experience and better service.
February 10 -
We live in a brave new world now with digital devices and equipment surrounding us in a sea of capabilities that (generally) improve the quality of our experiences.
January 16 -
A trip to area hotbed of technological innovation calls into question the potential viability of insurers' legacy systems, operations and processes.
December 10 -
The rate of change is accelerating for demographics, technology and customer expectations.
December 8 -
Insurers across all lines of business increasingly recognize that their core systems are not able to properly position them to deal with imminent competitive threats.
December 4