Business intelligence

Zurich sees predictive analytics as a critical capability and has been accelerating investments in the technology.

Among its many data-oriented initiatives, CNA is applying big data technology to workers compensation claims and adjusters' notes.

The insurer is using more public data to improve underwriting results and decrease the number of questions the insurer has to ask consumers to underwrite them.

Read how and why insurers are taking the lead in mastering big data and analytics with INN's roster of 10 leading carriers across lines of business.

Insurers are in a great position to lead in getting real business results from big data and analytics investments, as these 10 carriers demonstrate.

MassMutual is adding big data talent to its team each year in partnership with several local colleges. "It's so hard to find to seasoned talent, but this has proven itself to be valuable and we are scaling up," says SVP of analytics and research Gareth Ross.

Progressive's big data leader Pawan Divakarla says data is integral to the insurer's mission: "Big data, small, it doesn't really matter: We want it to be in our fabric."

We now are seeing a resurgence of AI, a blending of machine learning, predictive modelling and cognitive computing along with self driving cars, which raises some rare and interesting opportunities.