Nearly 400,000 insurance roles remain unfilled as of 2026, one in four insurance workers is already 55 or older, and 60% of contact center agents say they're very likely to leave within six months. Meanwhile, only 4% of millennials say they're considering a career in insurance.
The gap shows up first in the moments that matter most. At least 75% of policyholders say they'd look to change carriers after a poor claims experience, and speed and transparency are the two things they won't negotiate on.
New research from InvoiceCloud explains why the insurance workforce gap is a structural problem, not a hiring problem, and what carriers can do now to close it. What's inside:
● Why the workforce gap hits insurance harder than other industries
● Where the real complexity concentrates and why it's on the disbursement side
● How AI embedded in the payment workflow resolves routine policyholder questions so your team can focus on the calls only people can handle
● What to look for in a payments partner that works alongside your team even after go-live