Customer experience

Advanced Web architecture is particularly crucial in the insurance industry given the potential for enhanced customer self-service.

The Zone tablet app, recognized by the Bank Insurance and Securities Association, is designed to simplify complex retirement planning.

The platform now available in the cloud.

Document and content management is accelerating the insurer’s ability pay medical bills, shorten claim cycles and distribute information internally and externally.

One out of five companies now consider themselves to be mobile enterprises. Here's how they did it.

A survey of 100 health insurance executives finds that mobile technology and health and wellness applications are fast becoming an integral part of the health care consumer experience.

Data analysis, processing and results distribution enables ProSight’s customer service team to access all client history and claims data.

Insurers should never lose sight of the essential principles that are important to managing the business.

The firm says CRM users who avoid MDM will derive erroneous results that annoy customers, resulting in a 25 percent reduction in potential revenue gains.

Amica Mutual, USAA and four others recognized by J.D. Power for customer service excellence; survey finds customers compare customer experiences across industries.