Progressive Insurance has selected Bolt Solutions’ Bolt Platform to provide its customers with shopping and buying choices.
The online sales and service platform is designed to enable members of the insurer's distribution channel or end customer to choose a solution via a side-by-side quote, but also purchase and service the insurance on one platform. Delivered in a platform-as-a-service model, the portal also includes options for call center, CRM, data warehouse reporting and analytics as well as a management system.
This investment highlights Progressive’s evolving distribution strategy, as distribution models continue to change in response to customer demand. Progressive led the evolution years ago as it offered a way to quickly and easily request and compare quotes, bind and buy auto insurance policies online, sometimes at a steep discount to traditional "main street" agents. Now, as many as half of small-business owners say they would be willing to buy insurance direct over the Internet, according to Deloitte's "Voice of the SmallBusiness Consumer" survey.
