Customer experience

Survey indicates insurers can no longer afford to believe that customers would rather send check payments to their insurers than go online.

In terms of implementation and internal processes, speed is what delivers market share and customer satisfaction.

App redesigned to now include one-touch pay, interactive insurance charts and self-help videos.

Through a risk-based, multi-carrier product search online, Oncor’s life insurance representatives compare life insurance policies from industry providers.

CEO anticipates a growth period as insurer expects 2012 earnings to double last year's.

A recent report from PwC outlines the four technology pillars to a forward-thinking 10-year business plan.

Life insurer turns to Informatica to help shore up there customer experience infrastructure with improved master data management, enterprise data integration and data quality.

Genworth study identifies four consumer groups most at risk of being underinsured, recommends annual insurance reviews.

Implementation of the web-based platform from ISCS is already under way, according to the mutual insurer.

For being such a smart industry, the link between customer engagement and user experience appears to be stuck in a blind spot.