Terry Golesworthy

President

Terry Golesworthy is the President of The Customer Respect Group, and is a longtime observer and analyst covering Web technology and social media in the insurance industry. He can also be reached at terry@customerrespect.com.

Digital distribution

The Auto Insurance Experience Through a Millennial's Eyes

The insurance industry is focused on products. But for consumers, when it comes to complex products, it's all about the customer experience.

By Terry Golesworthy

July 29