Customer experience

Social media represents the latest in a string of technologies that companies shy away from initially, only to eventually embrace it and realize its full potential.

With boomers growing older and new demographics taking center stage, how much longer will agents and advisors be the preferred source of information for customers?

Insurance Telematics is the overnight sensation that's been more than a decade in the making. And while telematics, usually associated with usage- or behavior-based insurance, is frequently portrayed as a revolutionary idea, it has failed to live up to its potential. Until now.

Mobility has quickly become the most expansive, accommodating and transformational technology in the insurance industry. Just take a look at some of the bold claims circulating recently, including the title of a recent report, "The Future of Insurance is Mobility," from Forrester Research.

MobileProducer designed to enable access to accounts, policy information and more for insurance producers on the go.

GEICO has announced iPad application updates designed to make it easier for customers to conduct business and learn about their policies.

New sales tool aims to simplify the process of setting IUL assumptions for producers and clients.

Per unit costs for life insurers drop dramatically, as do errors and the business-cycle time.

40 percent of mid-sized and 10 percent of large P&C insurers are implementing or planning such projects, and many challenges are foreseeable, Deloitte research says.

As the company considers its mobile strategy, Waleed Sharaf, VP of Information Technology, ICW Group, discusses some of the possible solutions to address the requirements of several customer types.