Customer experience

Where life insurance can evolve and one key effort agents should continue to prioritize.

A new J.D. Power report points to rising premiums and difficulties in getting coverage as reasons for a chill on auto insurance consumers shopping and switching habits. Digital Insurance spoke with Stephen Crewdson of the automotive data company.

Paper checks continue to comprise a significant portion of transactions in the P&C sector.

Technology has been rapidly transforming the workplace benefits landscape.

Predictive analytics can help insurers retain customers, identify fraud and process claims.

The shift to electronic insurance payouts is an undeniable win-win.

Digital transformation can take many forms, customer experience and operational efficiency remain priorities.

Insurance professionals face a daunting year with a myriad of challenges, but are hopeful they can capitalize on potential opportunities.

By embracing emerging technology like AI, auto insurers can future proof their businesses and stay competitive.

Health insurers need to be careful that the AI systems they use create efficiency without introducing costly and unfortunate errors.