Customer experience

Hurricane Irene and the recent earthquake have made evident the importance of social media; the trick now is to maintain the connection to improve readiness.

Insurers are facing a crossroads at the intersection of “social” and “media,” with its next iteration anything but business as usual, says expert in new media.

J.D. Powers latest report reveals policyholders with flood insurance less satisfied than those who opt not to carry it; Amica takes top spot in overall customer satisfaction.

Enterprise IP telephony software shows early signs of improving customer service and employee productivity.

Social media, text messaging, customer assistance and catastrophes: How Irene and the recent earthquake have taught us to communicate.

Allstate, State Farm issue information, advice to policyholders affected by Hurricane Irene.

Laura Schupbach to take on role being vacated by David Zuercher at the end of the year.

While coastal wind damage is less than expected, inland flooding wreaks havoc in Northeast.

AT&T to assist the insurer in creating an application to provide policyholders with on-the-go services.

Thunderhead’s NOW platform to streamline customer communications systems.