Customer experience

Personalization isn't so much a trend as an expectation.

With underwriting by Federal Life and Swiss Re, digital product addresses millennial, Gen X needs

The system created by Nationwide and Generali was recently recognized for the 2023 Celent Model Insurer award for Digital and Emerging Technologies.

SafeGuard 360 breaks barriers separating different coverages.

Digital Insurance reached out to insurance organizations to learn about how consumers view anti-distraction solutions and how to address concerns.

App-free video software can help carriers boost customer satisfaction.

VPs of customer experience and innovation strategy will focus on how to leverage market research and customer insights for new customer-facing initiatives.

Agents should stay informed of how the latest emerging trends such as technology usage and persistent inflation are impacting their client.

The business model, the tech it sits on, and the sector's purpose must evolve.