Customer experience

Through May, State Farm provided more than $2.5 billion in catastrophe claim payments to its customers across North America.

As the insurance industry continues to recover from an ailing economy, the focus on life insurers’ overall financial health has been largely a “wait-and-see” one. Unlike property/casualty carriers, whose cash flow is relatively fluid, life insurers’ success is tied largely to superior, sustained financial management.

June 8, 2011 is the last day nominations for Women in Insurance Leadership awards will be accepted.

Survey results reveal increase in real-time upload and commercial lines download.

Product designed to allow agents and brokers to personalize customer communications for increased profitability.

The family of device-agnostic mobile insurance apps intended to give agents, insurance pros and policyholders on-the-go access to services from both L&A and P&C systems.

Japanese companies are selling “one-time” policies for risks that are interesting and surprising, thanks to wireless technology.

Survey targeting several sectors reveals that insurance and mobile telecom rank lowest in respondent satisfaction with communication levels; banks ranked highest.

Functionality to provide agents, financial advisers and policyholders access to application status, account balances and commission payments.

iCRM to provide dashboard with widget interface, personalization, customer experience management and insurance analytics.