Customer experience

Innovation is all around us, in awards programs and in the ways INN presents information.

Insurers' diversity, originality and pluck play a role in best practices.

Budget numbers show carriers are serious about mobile applications in 2011.

Blue Cross Blue Shield of Massachusetts’ payment reform initiative shows success in improving patient care, lowering cost trends.

Keith Jensen, chief marketing officer, Plymouth Rock Cos., provides insight into the insurer's award-winning customer experience project.

User experience solution designed to provide enhanced service to distribution channels, beginning with agents and internal users.

Finance 3.1 CRM solution features new functionality and enhancements to existing capabilities.

NBIC completes implementation of PipelineClaims 4.2 software as part of its legacy modernization strategy.

Apple nearly doubled the number of total Android activations of phones or tablets for enterprises in 2010, a report finds.

A survey says small business decision-makers prefer tech-savvy insurers, but how many carriers currently have the tools in place to win their business?